Lowongan Kerja Manager Customer Care PT HM Sampoerna Tbk. Terbaru Maret 2018

KlikKarir.net - Lowongan Kerja Manager Customer Care PT HM Sampoerna Tbk. Terbaru Maret 2018. Pada kesempatan ini KlikKarir akan membagikan informasi Lowongan Kerja Manager Customer Care yang dibuka oleh PT HM Sampoerna Tbk. pada bulan Maret 2018. Berikut informasi lebih lanjut mengenai Lowongan Kerja Manager Customer Care untuk penempatan di kota .

Untuk mendukung pengembangan bisnis yang pesat, PT HM Sampoerna Tbk. sedang mencari sumber daya manusia bertalenta dengan membuka penerimaan karir terbaru melalui Lowongan Kerja Manager Customer Care PT HM Sampoerna Tbk. Terbaru Maret 2018 sebagai berikut:

Lowongan Kerja Manager Customer Care -

PT HM Sampoerna Tbk. (Maret 2018)

About the Job In this role you will have the opportunity to build and develop the Customer Care function, supporting our company's cultural transformation from product-centric to consumer-centric organization. You will develop and manage Business-to-Consumer Customer Care capabilities in order to build a direct sales and service relations with current and future Legal Age 18+ users. Accountabilities more specifically include: • Remote Coaching (conversion support); proactive onboarding & conversion support ("companion throughout the journey") targeting first time Legal Age 18+ product purchasers, acquired and referred through diverse communications channels • Predictive care & customer advocacy o Leverage on adult customer feedback, adult customer activity information and metrics to identify vulnerable moments o Design action plans to proactively address and prevent issues from happening • Sentiment management o Reach out to identified detractors, understand their perceptions and invert through predefined resolution strategies o Leverage fully converted and engaged Legal Age 18+ users to perform peer-to-peer interaction and support • Premium services; provide broad range of exclusive 24 / 7 services to selected groups of engaged & influential adult customers • Loyalty & retention; execute and manage incentive schemes to stay ahead of the curve as competition builds up • Knowledge management; ensure service touchpoints deliver best-in-class adult customers’ interactions by providing the necessary knowledge through maintenance of Local Talking Points and training curriculums and content. Who you are We are looking for two types of internal profiles: • Experience - Profile 1; minimum 2 years successful experience in managing Marketing, Consumer Engagement or Market Research • Experience - Profile 2; minimum 2 years successful experience in managing Sales & Distribution, Key Accounts or Supply Chain in Operations with minimum 2 years’ experience • Prior experience in B2C Customer Care and / or Digital will be an advantage for both profiles • Entrepreneurship, Creative thinking and strong communication skills. • Learning Agility, Leadership and collaboration with ability to drive indirect teams • Fluent in Indonesian is a must • No mobility restriction • Successful candidate will be offered with local C&B package

Jika Anda berminat dan memenuhi kualifikasi untuk mengisi lowongan PT HM Sampoerna Tbk. tersebut, segera persiapkan diri Anda dan kirimkan berkas lamaran Anda. Hanya kandidat yang memenuhi kriteria Lowongan Kerja Manager Customer Care PT HM Sampoerna Tbk. Terbaru Maret 2018 yang akan dipanggil untuk mengikuti interview.

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Detil Pekerjaan

Judul Lowongan: Lowongan Kerja Manager Customer Care Kota: Perusahaan: PT HM Sampoerna Tbk. Tanggal Buka: 30+ days ago

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